Field Service Management made simple
1
Plan the daily work
The new tasks will go directly to the mobile phones of your service workforce.
2
Optimize and record the activity of your field service workforce
Know their location and send them to the nearest next customer service work.
3
Design your forms easily and simply
So that you can optimally serve your customers and make your workforce planning efficient.
4
Set up your working environment according to your business needs.
Setup your woriking environment and map your field service processes.
5
Measure your field service efficiency
Define your business Key Performance Indicators and use your custom forms data to get the most realistic view of how your business works, detecting optimization targets and optimizing global productivity.
The most cost-effective platform in the market
The Field Service Management Software that adapts to the needs of your company for more efficient process management.
FIELD SERVICE SCHEDULING
Prepare, schedule and deploye the tasks to your field service worforce in advance, so the workforce start the day knowing the service plan.
ROUTE MANAGEMENT AND OPTIMIZATION
Plan and optimize the routes to the customer. Evaluate stop times and global travel times. Mark the service points and let the system show the best way from your workforce to the customers.
LOCATION AND PRESENCE CONTROL
See the location of your workforce team and search for the field service resource near to the urgency you have just been notified.
USER MANAGEMENT
Register your users. Set permissions and segment the information they receive according to their responsibilities. Group them according to your organizational structure.
FORM DESIGNER
Drag and Drop to easily design you own forms, and define the data you want and how you want it.
PROCESS DESIGNER
Design the workflow of your business processes easily. Define the order in which your workforce performs its tasks and receive workforce reports back in the forms you design.
SCREEN SIGNATURE
Prepare, schedule and deploye the tasks to your field service worforce in advance, so the workforce start the day knowing the service plan.
FILE UPLOAD
Get your workforce to upload photos, videos or PDF documents in their field service reports to document the task perfectly.
CODE READING
Scan Barcodes or QR codes using smartphone or tablet’s camera to save time and avoid misstakes.
NAVIGATION
Your staff will arrive always on time thanks to the field service app navigator with off-line maps.
THIRD-PARTY INTEGRATION
System’s open web services allow seamless integration of Work&Track Mobile with your company systems: Alfresco, SharePoint, Salersforce, SAP, Spyro ERP, Documentum…
FLEET MANAGEMENT
If you have a fleet, Work&Track fleet GPS integration will give you control and allow you to easily manage idle times, ubication and remote tachographs.
Try our Field Service Workflow Software for free
Call +41 41 588 09 88 or write us:
Some of our references
