Work&Track is the software to manage field service technicians, marketed as cloud-based SaaS platform (Software as a Service), has been developed to make it easy the management, optimization and control of field services activity of a company without considering of the sector they belongs to.
In other words, Work&Track is a set of tools that allow companies to add into their information systems, the real time operational field activity carried out by technicians, supervisors, deliverymen, salespeople and, in general, anyone working outside the office.
How does Work&Track work?
Work&Track is not exactly a CMMS system, but YES it can be integrated with a CMMS by providing the technology to digitize processes linked to digital forms. These digital forms will be used by each technician to collect the necessary evidence in their work.
The system manages work orders and schedules them intelligently through its task scheduler. It uses algorithms to assign to each technician the most appropriate work orders based on the characteristics of the order and the technician’s functions, skills, availability or location if required.
Work orders are received in the mobile terminal of each technician, while the coordinator monitors them in real time, visualizing their status (unassigned, assigned, finished, delayed or with conflicts in the planning) along with the details of each service and the GPS monitoring in real time.
Work orders are associated to the completion of field staff work reports. Once the service has been accomplished and the reports submitted, the coordinator can review and analyze them. It is a very intuitive system that allows both technicians and managers to work independently throughout the work order management process:
- Generate process and work form,
- Create work orders,
- Assign technicians to the order,
- Scheluding tasks,
- Optimize routes,
- Report work from mobile terminals,
- Review and analysis.
Work&Track Mobile has a complete API of REST services that facilitate integration with any software used by the company or its clients.
Work&Track is three systems in one
The main advantage over other solutions on the market lies in the fact that Work&Track is the only software that integrates at the same time a Fleet management software, a Field Management Software and a Route optimizer.
It allows to work and manage all the activity in mobility (whether people, assets or vehicles) in an easy way.
1 Field Service Management Software
Work&Track covers all the needs required in a Field Management Software for technical field services offering advanced management to coordinate field service technicians. The software is easy to integrate with other client ERP systems, with a powerful tool for creating processes and designing forms adapted to the needs of any company, regardless of its sector, size or business process. Let’s talk about each of its points:
Form design
The system allows the dynamic creation of forms and templates with the information required by each client and each particular process. It is a “low-code” tool that is highly mobile-oriented, easy to use and compose the modeling of each form on the platform.
Design of processes
Inside the processes ther is the information of the form, but this information must be endowed with a logic that allows it to flow, facilitating the representation of the real workflow modeling the process.
Task scheduler
Although the system can model work processes of all types, the true power of the system is exploited through its scheluder and optimization tools that facilitate tasks such as work order validation, the optimal and intelligent distribution of tasks among a team or that the work is performed in the most efficient way in terms of time and journeys.
Activity Control
Once the workflow and the task scheluding has been defined, the last aspect covered by the system is linked to the analysis and control of the activity in real time, being able to know which tasks are performed, which ones are delayed, or which ones will not be attended by the technicians on time, etc.
A set of tools that, in short, allow transforming the work linked to the provision of services, work orders or any activity that requires real-time monitoring.
2 Fleet management and tracking
Work&Track is the most complete Field Service Software on the market, because, in addition to its specific managing field functionalities, also it includes a unique fleet management environment for digitizing tasks related to vehicles activity: maintenance, administrative documentation, refueling and budget control, as well as, the possibility of vehicle sensorization (temperature, opening of loading doors, panic button, etc.), digital tachograph management or analysis of ecodriving parameters.
3 Route optimizer
The Field Service Management system integrates a very unique route optimizer developed by Work&Track, without additional costs (if contracted separately, a similar system for route optimization would mean a considerable increase in price). With Work&Track, route optimizing is already available into the system. And that, combined with the task scheluder, improves the performing of the dispatching and any update of work orders in real time, to offer customers, an efficient service saving costs, work-time, paperwork and fuel.
The system, which can be considered as an evolved of a “Field Management Software”, has important competitive advantages that overtakes other market alternatives:
- It is very competitively priced: between 1/2 and 1/3 of the cost of other equivalent solutions. It is available in the cloud for international use and translated into 4 languages (Spanish, English, German and Italian).
- It has some truly disruptive functionalities, such as the route optimizer (whose market equivalents cost more than Work&Track) or the applications for end customers (our client’s client), which, in case of reaching a sufficient volume of users, could configure a MarketPlace global services.
- Its functional scope is greater than most of the market alternatives. Rather than having all the field managing software functionalities, it includes a complete route optimizer, a fleet management system, a WorkFlow environment and a whole summary of productivity applications (schedule control, expense notes, surveys…).
This is by itself, an attraction for many potential customers with interests that go beyond the management of field technical services, because is all in one, and do not require different suppliers and systems, making more economical the total cost.
At Work&Track, we are technology developers dedicated to optimize mobility management and therefore, we adapt to the needs of each client offering the best suitable solution in developing customization and technical support service. If you have any questions call us at (+34) 91 575 18 06 or write us at neo@neo-si.com. We will be happy to give you some more information about coordinating field service technicians. Or even you can request an ONLINE DEMO and see how it works.
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