The digitization of the industry is constantly evolving and transforming globally. Although progress has been significant, there are still challenges and opportunities to be explored.
Large companies tend to be more advanced in terms of digitization than small and medium-sized enterprises (SMEs), however digitization need not be a barrier to improving operational efficiency, reducing costs and optimizing processes.
Digitizing workflows allows any company to digitize the way it works. Field Service Management systems are the great ally of any industrial company, easy to implement and scalable, they reduce management time and facilitate real-time communication, but above all, they represent a breakthrough in terms of productivity to optimize the management of work in the field.
In industrial environments, with teams dedicated to technical assistance services, digitizing workflows through Field Service Management systems has made it possible to centralize all the activity of technicians and managers to speed up accurate diagnoses and execute efficient repairs.
What kind of workflows can be created?
Digitizing workflows not only allows shortening delivery times and resources in the work organization, but also allows generating customized workflows to adapt to the needs of each company, for example:
- Incident management and/or compliance with SLAs (Service Level Agreements).
- Customization of activity reports.
- Control and follow-up of displaced technical assistance services.
- Monitoring the availability status of installation technicians to meet customer demand.
- Incident management, breakdowns, preventive or scheduled maintenance.
- Facility certification processes according to existing regulations.
- Support and mobile telesupervision in the configuration of IT assets.
- Intelligent planning of equipment and maintenance tasks with travel and remote work requirements.
- Creation of customized reports for clients.
- Processes with digital reporting of supervision, calibration or measurement of equipment.
- Route optimization with AI for technical assistance services.
FSM technology has changed the way we manage work teams, now remotely, capable of assigning and recording the work shifts of any workforce. And it provides the insight we need into the status of work orders, within an intelligent task scheduler, allowing us to effectively organize industrial workflows.
Which activities will technicians be able to perform from the mobile device?
The field service app Work&Track Mobile manages all types of requests in real time, which tasks are assigned to each technician, which route is the most appropriate based on configurable parameters, and what is the status of the work order:
- More priority tasks or closer tasks, efficiently and directly from your cell phone or tablet.
- Plan maintenance routes with traceability with those of the rest of the team.
- Chat and tele-monitoring integrated in the application for technical support.
- Scheduled tasks and forms to automatically keep track of task status.
- Integrated GPS navigator.
- On-screen signature, code reading, file upload to facilitate activity reporting.
- Control of working hours.
- Real-time document personalization.
The work of the service coordinator is of vital importance, such software allows work that used to take days to be done in a matter of minutes, because digitizing workflows is simple and very efficient.
Workflow management requires real-time solutions that are tailored to each company. Field Service Management technology is the most effective tool for digitizing workflows in the industrial sector. Welcome to the digital transformation of the industrial sector!
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